CUSTOMER SERVICE FROM THE VAN WAREHOUSE
We take our customer service very seriously and are committed to handling your enquiry and order in the best way possible.
1) Your requirements.
Our van experts will make sure you get the right van for the job with a finance deal that suits you.
They are all well trained to understand your requirements by asking structured common sense questions.
2) We know our stuff
Whether it’s a Citroen Berlingo or a Ford Transit Tipper we know our payloads and dimensions. We also know our leasing products so feel free to ask any questions you have as it will help you make the right choice.
3) Making the process clear.
We will explain howyour lease deal works from start to finish so that there is nothing you are not sure of. We will also explain the order process and give you clear instructions on what you need to do at all stages.
4) Communication is Important
We will keep you updated regularly on your vehicle order progress. We can do this by email or text, whichever suits you best.
5) Delivering what we promise
We will give you an accurate expected delivery time from the outset and we will do all we can to make sure you get your van on time. If there is a delay in your vehicle delivery for whatever reason, we will inform you immediately.
6) If something goes wrong we’re here to help.
Even the best businesses get it wrong occasionally but we can assure you we will do everything can to put things right.
If you are not happy with anything or something goes wrong please do not hesitate to contact us. Our team are here to help and we always aim to resolve any issues as swiftly as possible.